At iMood.UK, your satisfaction is important to us. Please read our return and exchange policy carefully before making a request.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met:
Original Packaging Requirement
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The product must be in its original, unopened packaging.
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Once the package is opened, the item becomes non-returnable and non-refundable for hygiene and safety reasons.
Time Limit
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We accept return or exchange requests within 24 hours of receiving your order.
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Requests made after the 24-hour window cannot be accepted.
2. Condition of Returned Items
To approve your return:
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The product must be unused, unopened, and in the same condition as received.
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All original packaging, accessories, and labels must be included.
3. Non-Returnable Items
We do not accept returns or exchanges for:
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Opened packages
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Used items
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Products without original packaging
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Items damaged due to misuse
4. Return Process
If you meet the above conditions, please follow these steps:
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Provide your order number and clear photos of the unopened product.
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Our team will review your request and guide you through the next steps.
5. Refunds
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Once the return is approved and the item is inspected, a refund will be issued to your original payment method.
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Shipping fees (if any) are non-refundable.
6. Exchanges
If you prefer an exchange instead of a refund:
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The same conditions apply (unopened, original packaging, within 24 hours).
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Exchanges are subject to product availability.
7. Damaged or Incorrect Items
If you received a damaged or wrong item, contact us within 24 hours with photos, and we will resolve the issue promptly.